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Customer Success Manager, Scale (f/m/d)

Permanent employee, Full-time · Wien

Your Responsibilities
Our customers are of highest importance for our business. We're looking for someone who's representing our company to a customer base of 20 million users when handling inquiries and helping them resolve technical issues.

You will work together closely with the Customer Success team, as well as cross-departmental with our Marketing and Sales teams. Other exciting tasks, such as delivering input for our products and features as well as being a brand advocate for Meister will also be part of your responsibility. You will service your portfolio of high-end accounts and be responsible for retaining those customers and increasing their business with us. If helping our customers to be successful with our products and how to use them most efficiently, is what gets you out of bed in the morning – then we would love to hear from you.
  • 2+ years of experience in a B2B Customer Success / Account Manager function in a SaaS company.
  • Experience in managing a complex book of high-value customer relationships in post-sales or deployment to drive adoption.
  • Excellent prioritization skills.
  • Strong customer-facing skills in identifying and forging relationships with decision makers and influential stakeholders.
  • Experience in upselling/cross-selling.
  • Positive attitude, empathy and high energy with a “Team Player” mentality.
  • Unwavering appreciation for our customers and the Meister products.
  • Excellent written and verbal German and English skills, additional languages are a plus.
Our offer
  • Small, highly motivated team
  • Competitive annual salary starting at 41.000 Euro gross, depending on your experience
  • A strong focus on your personal and professional development 
  • Take part in exciting fairs and conferences (e.g. Google I/O)
  • Beautiful office in the heart of Vienna (snack bar, company garden, leisure rooms,…)
  • Startup atmosphere (BBQs in the garden, sport sessions, annual retreats,…)
  • Various employee benefits (additional holidays, public transport card, state-of-the-art equipment,…)
  • Location: Vienna, Austria
About us
For millions of teams worldwide, Meister products are an indispensable part of a successful working life. We create stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together. Based in Vienna, with offices in Munich and Seattle, our rapidly-growing team has evolved into a tech powerhouse that embodies the best of both worlds for almost 100 talented employees. You could be one of them: make the leap and join an established software company that maintains that special startup vibe.
We are looking forward to hearing from you!
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