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3rd Level Support Expert (f/m/d)

Permanent employee, Full-time ยท Wien

Your Responsibilities
Do you like to make people happy? Then this is just the position for you! As a 3rd level techincal support expert, you will hunt down bugs and issues that are encountered by our global userbase for all three of our products. Alongside our QA and CS team, you will take care of various incidents and ensure a flawless customer experience.
Requirements
  • At least 2 years of experience in a customer support function in a SaaS company.
  • Experience with incident & service management as well as payment methods or payment flow related products.
  • You are familiar with Javascript and SQL. Bonus points for experience with public cloud services.
  • Knowledge about Microsoft, Google, Apple and/or Atlassian tools and products, as well as generic ticketing and collaboration tools.
  • Strong documentation and troubleshooting skills and a structured process-oriented thinking.
  • Proactive and team-player attitude with a passion for details and quality.
  • Excellent written and verbal English skills, German and any additional languages are a plus!
Our offer
  • Ambitious, well-funded company with the potential to drive innovation on the market.
  • Highly-motivated, international team.
  • Opportunities to take on new challenges and responsibilities.
  • Generous annual salary starting from 40.000 Euro gross, depending on your experience.
  • Strong focus on personal and professional development (internal training/meetups, innovation week, etc.)
  • Participation in exciting events (e.g. React Conf, EuRuKo, etc.)
  • Choose your own hardware.
  • Beautiful office in the heart of Vienna (company garden, pool room, creative spaces, etc.)
  • Additional vacation day on your birthday.
  • Public transport card, sponsored sport classes & much more.
  • Fun and welcoming atmosphere (annual company retreat, team activities, BBQs in the garden, etc.)
  • Location: Vienna, Austria.
About us
For millions of teams worldwide, Meister products are an indispensable part of a successful working life. We create stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together. Based in Vienna, with offices in Munich and Seattle, our rapidly-growing team has evolved into a tech powerhouse that embodies the best of both worlds for almost 100 talented employees. You could be one of them: make the leap and join an established software company that maintains that special startup vibe.
We are looking forward to hearing from you!
Thank you for your interest in Meister! Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@meisterlabs.com.

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