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1st Level Support Team Lead (f/m/d)

Permanent employee, Full-time · Wien

Your Responsibilities
As the European Challenger in workplace collaboration our ~30 million users are all close to our heart. Your job is to build excellent, long-term relationships with our customers, and to hire and train your team of customer service enthusiasts to do the same. You will plan and follow up on performance and goals together with your team and your colleagues
We're looking for someone who has a proven track record of solving complex tickets while maintaining high customer satisfaction scores and improving our net promoter scores. You will work together closely with the Customer Success team, our Community Management as well as cross-departmental with our QA and Engineering teams. 
Other exciting tasks, such as delivering input for our products and features, as well as being a brand advocate for Meister will also be part of your responsibility. If helping our customers to be successful with our products and how to use them most efficiently, is what gets you out of bed in the morning – then we would love to hear from you.
  • At least 3 years of experience in leading a support team within the sofware-as-a-service industry
  • You have an obsession with delivering exceptional customer experience, creating and implementing strategies that are backed up with metrics.
  • Experience in finding, hiring and onboarding top talent for your team
  • Experience with incident & service management 
  • Consult with customers on their needs and help them understand our products better so that they can use them most efficiently
  • Have a proactive approach and know how to delegate tasks
  • Experience with CRM and ticketing tools
  • Strong documentation and troubleshooting skills and a structured process-oriented thinking
  • Proactive and team-player attitude with a passion for details and quality
  • German and English language skills on a native level are a must, further language skills are beneficial
Our offer
  • Highly motivated, international team
  • Competitive annual salary starting from 45.000 Euro gross, depending on your experience
  • A strong focus on your personal and professional development
  • Flexible working time
  • Beautiful office in the heart of Vienna (company garden, pool room, creative spaces)
  • Annual holiday days starting at 25, increasing with your time at Meister
  • Enjoy your birthday with a day off
  • Various additional benefits – annual company retreat, public transport card, sponsored sport classes, etc.
  • Location: Vienna, Austria
About us
For millions of teams worldwide, Meister products are an indispensable part of a successful working life. We create stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration. Our users, products and team all work beautifully together. Based in Vienna, with offices in Munich and Seattle, our rapidly-growing team has evolved into a tech powerhouse that embodies the best of both worlds for almost 100 talented employees. You could be one of them: make the leap and join an established software company that maintains that special startup vibe.
We are looking forward to hearing from you!
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